Boonlive's GRMS Smart hotel guest room management systems, the world's leading provider of mission-critical communications products and services, has released a "New Generation of Smart Hotel Solutions" based on its customer demand trends with years of technical service and insight into the hospitality industry.
Today, “intelligence” is frequently mentioned, hotels are no longer just places to provide rest and catering services. Diversified business content and ever-changing technology development are pushing the hotel service industry into a new era of service. Boonlive's GRMS Systems, the world's leading provider of mission-critical communications products and services, has released a "New Generation of Smart Hotel Solutions" based on its customer demand trends with years of technical service and insight into the hospitality industry. Combining leading wireless network solutions, mobile terminals and digital communication technologies, Boonlive Systems hopes to create a comprehensive solution platform for the intelligent needs of the current hospitality industry.
Seamless service reinterprets "home away from home"
As the content of hotel services continues to increase, customers are also increasingly demanding the occupancy experience. How to make them feel at home and feel attentive to become a hotel that wants to create high-quality services. Smart Hotels is giving this service a vision with a range of extraordinary seamless services: When a customer visits a hotel, entering the lobby, his smartphone will receive a customized welcome message from the hotel; then he is in the room and The customer held a clear and smooth video conference through the tablet; when the hotel was having dinner, the waiter held the mobile terminal to quickly make recommendations based on his eating habits and preferences; when he left the store, the lobby manager helped him quickly through the digital walkie-talkie. I found the item that fell in the room and sent it to his hand...
These pleasing seamless links not only greatly increased the overall satisfaction of the customer with the hotel, but also ensured the possibility of his stay again. This is different from the past customer experience, and it is also a luxury treat for today's hoteliers who need to provide guests. The implementation of this service requires an intelligent wireless network system, and has a reliable data collection terminal and a communication intercom device at any time. However, achieving this is not an easy task, and only a complete and efficient communication environment can help the hotel meet any needs that customers may ask.
Create the perfect "smart hotel" with leading technology
The "New Generation Smart Hotel Solution" launched by Boonlive Systems has helped the development of "smart hotels" by connecting customers, helping employees and supporting IT.
Contacting customers: As a core part of the “New Generation Smart Hotel Solution”, Boonlive's wireless network solution is the foundation for supporting the overall platform. The wireless network based on the Boonlive system WiNG 5 distributed network architecture can meet the needs of hotel guests anytime and anywhere. At the same time, its simple AP access technology and user-friendly design ensure that the deployment and upgrade of the wireless network will not affect the hotel. normal operation.Boonlive's wireless network solution runs a distance sensing and analysis suite that leverages RTLS (Real Time Location Service) real-time location service to establish user location, helping hotel managers understand guest behavior and location preferences, ensuring guests stay at the hotel again Once you enter the lobby, you will be able to understand their needs and deliver thoughtful greetings and services to them through a one-to-one connection. This location-based (LBS) service provides the hotel industry with the possibility of secondary integration development, which facilitates timely interaction with guests and increases marketing opportunities to further enhance customer satisfaction. At the same time, secure guest access capabilities help hoteliers stay up-to-date with the latest customer information through point programs and social networking platforms. The acquired data and customer privacy will not be lost or leaked, and customers can easily and securely enjoy a stable and secure wireless network.
Helping employees: With the support of Boonlive's wireless network solutions, mobile terminal applications will maximize their effectiveness. In order to keep pace with the guests, the hotel staff needs to respond to their inquiries and respond to their needs most quickly. With complete wireless coverage and stable output quality, the hotel will form a ubiquitous communication network. This integrated network is connected by the mobile intelligent terminal in the hands of the customer, the mobile data terminal of the staff and the intercom terminal. come out. On the one hand, it helps hotel staff to inquire about the information they need and track the hotel assets at any time. When the customer needs help, the management personnel can promptly distribute the demand to the relevant service personnel through quick instructions, so that the problem of the customer can be quickly and effectively solved; In terms, it has improved the operational efficiency of the entire hotel and reduced the operating costs of the hotel.
Support IT: Boonlive's wireless network solution can create a simpler network structure for hotels. As the complexity decreases, the installation, management, and modification of wireless network applications becomes much simpler. The hotel's IT team will no longer be just a troubleshooting role, but will demonstrate greater technical strength. Now they can devote more energy to understanding the needs of their guests, creating a high-quality web experience for them, thus ensuring user loyalty.
At present, Boonlive's "New Generation Smart Hotel" solution has been gradually applied to many well-known hotel management groups, and has been highly praised by hotel guests, winning higher service satisfaction for these hotel companies. This advanced service and technology concept will be recognized by more and more hotel companies in the future, and become a “magic weapon” for them to effectively improve guest satisfaction and return rate and build brand loyalty.
"In the era of experience and success, quality service can not only help hotels retain existing customers, but also explore more potential market opportunities through word-of-mouth marketing. Boonlive has rich systems. Hotel industry service experience, from the release of the first wireless network products designed for the hotel industry in 2007, we have been focusing on providing advanced communication solutions for hotel industry customers for 15 years. 'New generation smart hotel' solution The proposal will help hotel customers to use mobile communication technology to create more competitive services and help them win the mobile era."
